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2015 China Call Center and Enterprise Communication General Assembly officially launched
As enterprises increasingly high demand for information, experience and ideas with the customer service has been widely accepted, enterprise communications and call center has been on the market can not be ignored in the field of ICT. Through years of continuous research we found that information needs of the organization is not simple. In different sectors of the enterprise, its industry characteristics demand is very clear, is not a simple "universal" simple version of the enterprise communications and call center solutions can be solved. Opportunities and challenges, enterprise information is bound to be a protracted marathon. Various IT communications, call center related businesses need enough strength and endurance, and start from the practical needs of enterprises, introduced for different segments of the industry, product standardization, simplification and services portfolio, and with large-scale promotion in order to ultimately win the market. Meanwhile, China's vast territory, many industries, a fierce competition for enterprise information war stage in 2015 continue to be staged.
China's call center and enterprise communications conference (CallCenter & Enterprise Communication Expo China), is an annual forum organized by the General Assembly by the CTI call center and enterprise communications industry. The General Assembly held successfully since 2001, held annually, has been successfully held 14 sessions, a professional event in the Asia-Pacific region's largest call center and enterprise communications. Each session of the General Assembly are brought together leading experts and scholars from across Asia and around the world, specializing in IT vendors and finance, telecommunications, manufacturing, consumer products, Internet and e-commerce industry leaders and professionals, professional audience accumulated more than 100,000 passengers, is the industry's professional event not to be missed.
2015 China industry attention call center and enterprise communications conference spring show (http://www.ctiforum.com/expo/2015/ccec2015spring/index.htm) will be held April 16 - was held in Beijing, China on the 17th. The General Assembly will call centers, corporate communications, next generation communications infrastructure and other content for the topic, to continue to promote industrial development, reflect the latest trends in the industry. The conference also brought together the industry's most well-known companies, then, more than 50 leading industry suppliers will showcase the latest products and services, and to discuss the future direction of industrial development.
In recent years, as cloud computing, big data, mobile Internet and the rise of call centers and corporate communications social media is ushering in unprecedented change and challenges. With the traditional mode of communication, interaction and communication form businesses and customers, as well as change the service concept, a new industry is taking shape. The theme of the meeting "contact center technology change and business transformation." It is against this backdrop determined. Organizers trying to "change" and "restructuring" to explain a major shift in the industry is currently facing.
2015 China Call Center and Enterprise Communication the key issues related to the General Assembly as well: All media multi-channel customer intelligence customer service, interactive digital age, the Internet business communications environment, call center operators a full channel strategy under the new normal, and so on.
2015 China's call center and enterprise communications conference will set up booths hundred, through a rich variety of activities, it is expected to attract thousands of people to participate in domestic and international trade visitors. The General Assembly adopted a keynote speech, trade exchange, case sharing, roundtables, site visits, professional training, video interviews, online exhibition and other forms of learning exchanges, explore all kinds of hot topics of concern to the industry. Speakers from Asia and around the world's most influential will attend the General Assembly. Corporate communications, call center and ICT industry's most innovative executives who will share their new communications era is dawning for the vision and strategy.
The conference welcomed the industry as well as concern for the development of call center companies involved in the telecommunications industry to visit our friends, to share ideas for the future study of countermeasures. About the conference details and participatory methods, please visit the event's official website for (http://www.ctiforum.com/expo/2015/ccec2015spring/index.htm).